To efficiently comply with the application packaging needs of a globally professional services company, AppVShop offered their services.
The client is a globally professional services company offering its services in several niche sectors ranging from apparel industry, hospitality industry, pharmaceutical industry, clean-energy management solutions provider and several others. The target audiences of the client are tourist destinations, parks, entertainment venues, healthcare industry, academic institutions, and facilities for senior-citizenry and convention centers.
Application Packaging enables the enterprise to efficiently manage the ever increasing demands for software on desktop and server systems. In this technology, the software is automatically installed across multiple computers. This new application management technique significantly helps enterprises reduce their end-user support costs and minimize end-user business disruptions. Therefore, application packaging plays a crucial role for businesses to recognize efficiencies because this process designs the configuration and helps in dissemination of software.
With Application Packaging, IT industry has stood once again in the forefront and it has increased the demand for application packagers. It is the Microsoft which is reckoned as being one of the largest operating system upgrades in history. It offers several key benefits pertaining to automatic installations. There are still certain organizations that are deficient in providing support to application packaging with their current staff. To overcome this deficiency, the organizations either increase the strength of their staff or use outsourced services. In these circumstances, they look up to premium organizations such as AppVShop to cater to their ever-increasing demands. But if we go as per the economic principle of demand and supply, the supply of application packagers is less when compared to its demand. Altogether, it becomes complicated and challenging for organizations to keep pace with application packaging as well as receive quality automatic upgrades consistently.
It is observed that most of the times; the type of inflow package request is erratic and unpredictable. If the organizations do not have the requisite internal talent, it becomes difficult for them to pay heed to this fluctuating demand. Since usually, the demand is also sporadic, the organizations may not want to hire more personnel or third-party vendors. It is recommended that for such organizations, collaboration with a quality IT services provider would prove to be the outstanding solution. An efficient and quality IT services provider will be adept in outsourcing their packaging needs and would be flexible in functioning as the application packaging needs vary.
To cater to the needs of the client’s IT solutions, Application Packaging is considered as the finest solution for running the systems comfortably and conveniently. At the time of packaging the applications are arranged into a standard MSI (Microsoft Installer) format. As soon as the package is given the shape of a standard MSI format, automation of different functions begins. After that upgrading and installations are no more tedious tasks. They could be integrated and deployed in the system servers. As soon as the users will start their desktops, they will automatically receive updates of their software without facing any kind of interruption in their work. The client sought the solution offered by a third-party vendor for the challenges that were being faced by the client in meeting its objectives for internal packaging. The third-party vendor promised to provide efficient solutions to the desktop application packaging.
Prior to subscribing to professional IT services, the client’s internal IT team was small who was responsible for managing application packaging. But this was not their sole responsibility and was tasked with other IT responsibilities of the organization. However, the client’s need for application packaging was inconsistent and it always varied as per business demand, so the client did not hired more personnel. But when the client’s internal IT team was outpaced with the demand for increasing business, the overflowed tasks were managed by the third-party vendor.
The result proved disastrous! As the third-party vendor did not have the subject matter expertise in application packaging and this genre was not his main area of concern. So, the vendor did not meet the client’s expectations and brought no significant relief to the client’s IT woos. Apart from all this, the vendor also did not agreed upon service level agreements (SLAs) related to the process. The client had very little knowledge about performance and the functioning of the vendor in meeting deadlines. In general, the company was dissatisfied with the services provided by the third-party vendor.
The third-party vendor partnership did not yield fruitful results and this forced the client to turn his attention towards an experienced and professional IT service provider. The past experiences made the client to set four main top priorities while searching for a new IT solutions provider.
- The vendor’s core area of concern should be application packaging
- Should have experience in the genre and be able to share success stories
- Should be committed to long-term relationship with the client’s business
- Collaborative Partnership
The client now wanted to establish a trust partnership with such an IT organization that has the potentiality to cater to the needs of the organization. The client was looking out for a partner who was able to meet its service level agreements. This was primarily done in order to achieve specified level of commitment and minimize defects to the bare minimum.
The client was looking out for a partner who had the capability to efficiently manage the deluge of packaging services. The vendor should also have the capacity to expedite the client’s packaging processes so as to come out with best results. The client was searching for a partner who was able to deliver the packages within the agreed set SLAs and simultaneously ensure that the delivered applications were supported by the client’s operating systems. Those were Windows XP SP3, Windows 7 SP1 and Windows 7. With it, the vendor would pass its internal user acceptance testing (UAT) process.
To live up to the client’s expectations, AppVShop incorporated two-pronged strategy namely –
Proof of Concept
The primary aim of Proof of Concept was to deliver on the packaging services which were overflowed and try to establish such processes that would improve output and quality. Towards this end, AppVShop enshrined all the project requirements, verified processes and established quality baselines to meet the planned SLA objectives. To ensure transparency, AppVShop would design a plan for implementation and make sure that the client is updated about the plan.
At the execution stage, AppVShop would support the packaging of applications of diverse nature till the project continues. To create the packages, the client would supplant us with the requisite information at regular intervals. This information would help us in understanding the client better and enable us to create the best packages. For making application packages as per client’s needs, we would need information regarding their requirements and other information pertaining to source code. The document containing all these information was popularly known as “dossier”. It is the USP of AppVShop who specializes in creating application packages according to the specifications specified in each application dossier. For the ease of uploading the dossier, source code and any other related documentation, AppVShop would create a protected location consisting of write access such as that of the Microsoft SharePoint.
Keeping in mind of the long term association, AppVShop would continuously strive to supervise the packaging performance and maintain the standards of its quality so that it can make the necessary changes. The client could internally conduct UAT and intimate packaging defects, if any to AppVShop.
Our existing relationship with this globally professional services company is a testimony to the fact that AppVShop is regarded as a reliable partner that has expertise and ability to deliver on its promises. Apprehensively, the client asked us that were we in a position to deliver the finest solution for application packaging. Being a specialist, we knew that we were capable in handling the client’s overflow challenge. Consequently, the client reposed faith on AppVShop for meeting its application packaging needs.
A dedicated team of application packaging AppVShop professionals worked day in and day out and accomplished in creating the MSI packages as per client requirements. It even enabled the client to effectively administer the increasing workload along with it the ability to increase the pace and cater to the aspiring demands by the business. To this end, an effective communication plan and a comprehensive risk plan was developed by us. This ensured that the client had proper understanding of the role and responsibilities which will be performed by us. We were successful in meeting the client’s expectations. To keep the client updated, AppVShop reported the weekly status and intimated the client of the budget. The report consisted of other finer details. It detailed on the status of the applications packaged as against the set target and also provided the details of defects. This was accompanied by a daily update via e-mail.
While delivering on the services, AppVShop made sure that all the essentials were met and the same was informed to the client via dossier. The dossier had a special relevance - it specified the requirements regarding every single application and contained installation instructions. For the sake of convenience, a library containing each document was created and all the application requests for documentation were uploaded at the project site. As soon as the request for creating a package was received, an internal verification process was followed.
Once the initial verification process was completed, the package was delivered in 15 business days or less. Each package was specifically configured so as to live up to the client’s expectations. It passed through the functionality test and was packaged as per AppVShop’s best practices. The application packaging services benefited our clients as we provided them greater transparency and showed impeccable results which the client did not experience with its previous IT solutions provider. The implementation and execution was properly coordinated as the status track clearly defined the status on completion and acceptance of the package. This facilitated a clear identification of each phase of the packaging process.
AppVShop efficiently managed the overflow while working in sync with the packagers of the application which also benefited the client. Therefore, we significantly helped in reducing the work pressure at which the client’s IT team was looking in the initial stages. This freed them from application packaging and encouraged them to concentrate upon more urgent initiatives and other prominent tasks.
The critical factors responsible for its success will be
Before utilizing our services, the client was not able to use the best practices or was not able to fully apply the best industry standards while packaging applications. This was because they conformed to the obsolete packaging processes. Consequently, with our involvement, our packagers faced certain difficulties in the initial stages while delivering upon the client requirements. So, AppVShop started working from the scratch with this globally professional services company to observe their style of application packaging. With a proper follow-up, both AppVShop and the client adapted to each other’s working style. The document/dossier clearly elaborated on the specifications needed.
It being a collaborative effort, the client and AppVShop were committed for a cordial partnership experience. The earlier experience with the third-party vendor enabled the client to set his priorities. AppVShop gathered insight to all its clients’ priorities and set clear expectations for the client. There was an active participation from both sides while creating the packaging process.
Our years of experience and expertise proved beneficial in delivering on several prospects of the client’s process which greatly helped in increasing the speed and the efficacy of the packaging. For instance, while creating packages, certain applications were voluminous and we faced some issues while trying to transfer them via E-mail. To avoid the same situation to recur, AppVShop created an FTP site where all the packages were uploaded directly. The dossier could be another instance of our process improvement strategy which contributed to the client’s overall success. To achieve the same, the client’s internal IT team worked in cohesion with us to incorporate changes in the dossier. Therefore, we were fully aware of what the client wanted us to do for their application package and deliver the same with the utmost level of professionalism.